This Cancellation & Refund Policy (“Policy”) applies to all bookings made through stays.travalong.co.in or by direct enquiry with Travalong Stays (operated by TRAVALONG, hereafter “Travalong”, “we”, “our”).
1. Refund Timelines
Refunds are calculated based on the number of full days between the date a written cancellation request is received and the scheduled check-in date.
- More than 21 days before check-in — 100% refund of the booking amount, less applicable payment-gateway charges (typically 2-3%).
- Between 7 and 21 days before check-in — 50% refund of the booking amount, less applicable payment-gateway charges.
- Less than 7 days before check-in — No refund. The booking amount may, at our sole discretion, be transferred once to alternate dates within the same calendar year, subject to availability and any difference in tariff.
- No-show — No refund.
2. How to Request a Cancellation
Cancellation requests must be made in writing via:
- Email to bookings@travalong.co.in, or
- WhatsApp to +91 93223 90341.
Please include your booking ID, guest name and the reason for cancellation. The timeline above is calculated from the timestamp of your written request, not from a verbal indication.
3. Refund Processing
Approved refunds are processed to the original payment instrument within 7-10 working days of confirmation. Bank processing times beyond our control may add an additional 2-5 working days.
Refunds for bookings paid via UPI, credit card or debit card return to the same account. Refunds for net-banking payments return to the originating bank account. We do not issue refunds in cash.
4. Security Deposit
Where a refundable security deposit was collected at check-in, it is refunded within 48 hours of check-out, less any documented incidentals (damage, missing items, additional services consumed). Photographs and inventory notes will be shared if any deductions apply.
5. Cancellations by Travalong
In the unlikely event we must cancel a confirmed booking — due to property damage, natural calamity, or operational reasons beyond our control — we will:
- Issue a full refund of all amounts paid, including payment-gateway charges, or
- Offer relocation to a comparable property in our collection at no additional cost, subject to your acceptance.
6. Force Majeure
For cancellations caused by force majeure events — including but not limited to government-mandated lockdowns, declared natural disasters, regional civil unrest, or pandemics affecting travel to the property location — Travalong will, at our discretion, offer either a date-change credit (valid 12 months) or a refund less any non-recoverable third-party charges. Force majeure assessments are made on a case-by-case basis.
7. Modification of Booking
Date modifications more than 7 days before check-in are accommodated free of charge, subject to availability and any difference in tariff. Modifications within 7 days are treated as a cancellation followed by a new booking.
8. Disputes
Any dispute regarding refunds must be raised in writing within 30 days of the cancellation date. Disputes are resolved through good-faith communication with our operations team. Failing resolution, the governing law and jurisdiction terms in our Terms of Service apply.
9. Updates to This Policy
We may update this Policy from time to time. The version applicable to your booking is the one in effect at the time the booking was confirmed.